Refund Policy

RETURNS 

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Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused . It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items 

To complete your claim, we require a receipt or proof of purchase. 

Please do not send your purchase back to the supplier. 

Refunds (if applicable)

Once your return is approved, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at steve@fruitworld.co.nz. 

Shipping

If you do return your product, you should mail your product to: Fruit World New Lynn 10a Margan Ave New Lynn

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Fruit World Hobsonville

We don’t just range the ‘stock standard’. When you shop with us, you experience varieties not readily available elsewhere.

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Fruit World New Lynn

Fruit World has five of the most experienced fresh produce buyers in NZ, and quite possibly the world! We wanted to have confidence that the fruit and vegetables we were selling were of the highest quality, as our success and customer satisfaction depends on it.

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Fruit World Silverdale

It really is a wonderful shopping experience. They love the consistency of freshness too - we never have off days, as fruit and vegetables are delivered fresh daily.

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Fruit World Ponsonby

Our fruit and vegetables are always the biggest - in some cases twice the size! So if you're paying by the item, you’re sure to get great value with us.

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Fruit World Takanini

Fresh produce is integral to our success - it’s what our customers want, and it’s our point of difference.

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Fruit World Howick

I also get a buzz out of the size of some of our fruit and vegetables - like right now we have the BIGGEST blueberries, and they really are the best tasting blueberries around.

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